Terms and Conditions
Madar Al-Arabat Commercial Company
Please read these Terms and Conditions carefully before using the Truck@ application. By using the Truck@ application, you acknowledge and agree to be bound by these Terms and Conditions and any amendments made thereto from time to time. If you do not agree to these Terms and Conditions, you must not use the application.
Definitions
- Truck@ Application: An application that provides rental locations designated for food trucks. Locations vary in size and dimensions.
- We / Us: Refers to Madar Al-Arabat Commercial Company, headquartered at P.O. Box 57750, Riyadh 11584, Kingdom of Saudi Arabia, including all expressions indicating the same.
- You / User: Refers to the user of the Truck@ application, including all expressions indicating the same.
- Location: The space rented by Truck@ to the user for operating a food truck.
Updates to the Terms and Conditions
We reserve the right to update or modify these Terms and Conditions at our sole discretion without prior notice. Users must review the Terms and Conditions periodically, as any amendments shall be binding.
Account and Password
The user must keep login credentials (username, password, and any related information) strictly confidential and must not disclose them to any third party, as part of our security procedures.
Breach of Terms and Conditions
In the event of any breach of these Terms and Conditions while using the Truck@ application, we reserve the right, at our sole discretion, to take any of the following actions:
- Immediate suspension or deactivation of the user account or password.
- Taking legal action against the user to recover all compensation costs (including but not limited to administrative and legal costs) resulting from the breach.
- Cancellation of the location lease without any conditions, while reserving the right to claim any compensation, amounts, losses, costs, or dues owed by the user as a result thereof.
Intellectual Property
We own all intellectual property rights related to the Truck@ application. All materials published within the application are protected under copyright laws and international treaties, and all rights are reserved.
Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws and regulations of the Kingdom of Saudi Arabia. Both parties shall endeavor to resolve disputes amicably. If no amicable resolution is reached, disputes shall be referred to the competent courts in the city of Riyadh.
Privacy and Confidentiality
At Truck@, protecting user data confidentiality is a top priority. We take all reasonable and appropriate measures to safeguard data against loss, unauthorized access, or misuse, including but not limited to:
- Implementing strict information security and fraud prevention measures.
- Periodic updates to protection policies and procedures.
- Ensuring employees are trained and qualified to respect the confidentiality of user data.
We shall not, under any circumstances, be liable for failure of any security measures or for data breaches caused by viruses or other malicious software.
Limitation of Liability
- The user is solely responsible for the accuracy and completeness of all data submitted or transmitted through their devices to the Truck@ application.
- We shall not be liable for any loss or damage caused by viruses or cyberattacks affecting access to the Truck@ services or the user's device.
- Any intentional misuse of the application, including introducing viruses, is strictly prohibited. Such attempts will be reported to the relevant authorities, and the user's access will be revoked immediately.
- The user must maintain the confidentiality of all information, data, and documents obtained through Truck@ and must not disclose or publish them without prior written consent from us.
- We shall not be liable for losses resulting from causes beyond our control, including but not limited to equipment malfunction, communication failures, unauthorized access, theft, operational errors, or extreme weather conditions at the leased location.
- If the user fails to meet requirements within the specified timelines, we reserve the right to cancel the lease without refund.
- The user must comply with all instructions and directions issued by us, whether verbal or written.
Terms Related to the Leased Location
- The user must operate their food truck only in the designated location specified in the Truck@ application.
- The user must comply with all official, health, commercial, and food safety standards and licensing requirements during the lease period.
- The user may decorate the location provided that no material alterations are made. Any structural modification requires prior written approval. Unauthorized alterations (including drilling, fixing nails, adhesives, or promotional materials) will result in disqualification from renting the same location and liability for repair costs.
- The user bears full responsibility for all works, preparations, and provision of food and beverages.
- The user must own or be authorized to use all trademarks, products, recipes, or innovations offered and bears full legal responsibility for any violations.
- No displays, refrigerators, or storage are allowed outside the food truck.
- The user is fully responsible for all equipment and property at the site.
- The user must display a sign on the food truck showing the project number and name.
- We reserve the right to take over the location in whole or in part in case of violation or withdrawal by the user, with immediate settlement of any compensation due.
- The user must maintain cleanliness of the location and dispose of waste in designated areas.
- All advertisements must comply with applicable laws and regulations.
- The user may not assign, sublease, transfer, or grant the leased location to any third party without prior written consent. Any violation entitles us to compensation and appropriate action.
- If the competent authority withdraws the location or issues a decision preventing continuation of activity beyond the lessor's control, we shall, where possible, provide an alternative location of similar nature. This shall be the sole compensation, and no refund or additional compensation shall be due.
Terms Related to the Food Truck and Staff
- The user must not hold more than one food truck license across the Kingdom.
- Prices must be fixed and pre-approved by us and may not be changed under any circumstances.
- Non-Saudi nationals are prohibited from working or selling at the site.
- Regular maintenance and safety checks must be conducted on ovens, refrigeration, electrical connections, and water tanks (including periodic chlorination).
- Use of gas or charcoal is strictly prohibited. Electrical equipment only is permitted.
- Safety Requirements:
- No obstruction of roads or traffic; adequate safety measures must be in place.
- No public seating allowed inside the food truck.
- Staff must be trained to handle emergencies (e.g., fire or electrical faults).
- Two (2) dry chemical fire extinguishers (minimum 6 kg each) must be provided per vehicle or trailer.
- Compliance with Civil Defense safety regulations and municipal food truck requirements.
- The user must hold valid health certificates, food truck registration, and all required official permits and bears full responsibility for any resulting damages.
- Staff must wear appropriate attire in compliance with regulations.
- The user is fully responsible for employees and their requirements.
- The location must be securely closed at the end of each day.
- Failure to operate the food truck for two consecutive days during the lease period entitles us to remove the truck without any obligation to compensate for resulting damages.
Contact Us
Email: [email protected]
Phone: +966 11 413 4444
Welcome to the Truck@ Application